Free CTIE Practice Questions

Question 1

All managers in a corporate travel agency use the same handoff schedule, and teams willingly help one another. Yet sales promises rapid estimates while operations withholds estimates until every requested detail is confirmed. Both departments are following targets approved by the executive team. Their promises to clients conflict. Where should the executive team intervene?

Accepted Answer

Set a common priority for estimate speed and completeness, then reconcile the departmental targets.

Answer

Introduce shared recognition to strengthen staff willingness to help colleagues in the other department.

Answer

Assign another handoff coordinator to monitor how the existing schedule is being followed.

Answer

Give each department more discretion to interpret its targets when dealing with individual clients.

Question 2

An agency must confirm a group's ground arrangements today. Its current supplier offers the complete package, including transfers, for $18,400. A second supplier confirms the same services at $17,100 plus $1,700 for the required transfers. A third quotes $16,900 but cannot confirm availability until next week. The two confirmed packages are otherwise equivalent, with no additional costs. The agency has already paid $600 to assess the current supplier; that payment is unrecoverable whichever supplier is chosen. Which recommendation correctly applies BATNA and compares the costs still to be incurred?

Accepted Answer

Choose the current supplier: its $18,400 package is better than the confirmed $18,800 alternative.

Answer

Choose the second supplier: its $17,100 quote is lower than the current supplier's $18,400 package.

Answer

Decline the current offer: the third supplier's $16,900 quote is the agency's best available alternative.

Answer

Choose the second supplier at $18,800: the $600 already spent raises the current option to $19,000.

Question 3

During a DISC workshop, Mei identifies mainly with D tendencies and Omar with C tendencies. Both supervisors already have the mandatory checklist and Monday deadline for a new booking-verification requirement. Their director will confirm which communication approaches each finds useful. Which initial briefing plan best uses DISC without changing the requirement?

Accepted Answer

Give Mei the outcome and decision limits first; give Omar the evidence and criteria before discussion.

Answer

Start both with a detailed walkthrough, using the same sequence of explanations to ensure consistent communication.

Answer

Focus both briefings on team relationships and shared confidence, reserving the supporting evidence for follow-up.

Answer

Ask Mei to examine the full technical history first; ask Omar for an immediate verbal commitment.

Question 4

At the end of a GROW coaching conversation, an advisor selects a checklist to reduce incomplete group-travel documents. Several alternatives have been explored. Just before agreeing an action, she explains that a supplier often confirms a required detail after the document-release deadline. This timing issue has not been examined. How should the coach handle the new information?

Accepted Answer

Examine the timing constraint before deciding whether the chosen action can meet the document-release requirement.

Answer

Confirm the checklist and use the follow-up review to discover whether it can overcome the delayed confirmation.

Answer

Lower the completeness target so the advisor can commit to an outcome that fits the current constraints.

Answer

Select a different option for the advisor so the conversation can still finish with a clear action commitment.

Question 5

A leisure agency receives complaints that travelers cannot tell whether a late schedule change also changes their airport transfer. Interviews show that the notices arrive promptly, but flight and transfer details appear in separate messages. The owner proposes a mobile app. Which brief gives a design team the strongest starting point?

Accepted Answer

How can we help travelers understand what a schedule change means for their transfer arrangements?

Answer

How can we move flight and transfer notifications into a mobile app that travelers will use?

Answer

How can we reduce transfer-related questions by teaching travelers to compare their confirmation messages?

Answer

How can we send schedule-change alerts sooner so travelers have more time to check their transfers?

Question 6

During a major schedule disruption, an established travel-support team debates two rebooking options vigorously. Members challenge cost and arrival-time estimates, apply agreed priorities, and choose a route. When one advisor's queue doubles, colleagues redistribute cases without waiting for the leader, and all required traveler updates are sent on time. Which Tuckman stage is most consistent with this pattern?

Accepted Answer

Performing

Answer

Storming

Answer

Norming

Answer

Forming

Question 7

At its annual review, an agency presents faster quotations, fewer booking errors, and greater online usage as its competitive strategy. Managers have assigned owners and deadlines to each improvement. Competitors are pursuing the same improvements. What is missing from its description of how it will compete?

Accepted Answer

The customers it will serve, its distinctive value, and required capabilities.

Answer

More ambitious performance targets than its main competitors.

Answer

An executive sponsor to coordinate the improvement projects.

Answer

A reporting schedule for comparing results against operating targets.

Question 8

A senior advisor is uneasy about a proposed centralized service team: “I've supported this corporate account for years. They'll think we're passing them around.” The account's preferred service arrangements have not been discussed with its contacts. Which reply acknowledges the concern without assuming how the client will react?

Accepted Answer

“You're concerned about continuity; let's ask the client's contacts what they need from the proposed arrangement.”

Answer

“They'll appreciate faster access to a team; let's reassure them that the relationship will be stronger.”

Answer

“They would feel passed around; let's keep this account outside the change to protect the relationship.”

Answer

“Your concern suggests discomfort with the new process; let's address that through practice before discussing client preferences.”

Question 9

Before a new exchange workflow goes live, advisors explain why it is needed and volunteer for the pilot. They accurately describe its steps and have working access, but most still need a trainer to prompt them through an unfamiliar exchange in the practice system. Using ADKAR, which outcome has yet to be demonstrated?

Accepted Answer

Ability to perform the new workflow without prompting

Answer

Desire to support the new workflow in daily work

Answer

Knowledge of the steps required by the new workflow

Answer

Awareness of the business reason for changing the workflow

Question 10

Six weeks after a shared-client service launch, cross-advisor handoffs remain uncommon. Advisors have demonstrated the workflow correctly, and application access is reliable. However, shared cases count only toward the originating advisor's performance results, while helping colleagues reduces time available for an advisor's own credited work. The executive responsible for performance rules should first:

Accepted Answer

Recognize completed cross-advisor service in performance credit and monitor the quality of those handoffs.

Answer

Provide another workshop explaining how shared service supports the agency's long-term customer strategy.

Answer

Increase supervisor check-ins to reinforce the expected frequency of handoffs under the current rules.

Answer

Keep individual targets unchanged while adding a weekly handoff quota to every advisor's responsibilities.

Free CTIE Practice Questions

Domain 1: Becoming an Excellent Leader

Question 1

Domain 2: Coaching Skills

Question 2

Domain 3: Coping with Change

Question 3

Domain 4: Creativity

Question 4

Domain 5: DISC Leading Styles

Question 5

Domain 6: Emotional Intelligence

Question 6

Domain 7: Negotiating

Question 7

Domain 8: Strategic Leadership

Question 8

Domain 9: Teambuilding

Question 9

Domain 10: Transforming Leadership

Question 10

That's 10 of 1,030